5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of continuing excellent management procedures.
Security guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by looking at the walls. But when you employ a security guard company, how often can you determine if the guard company is doing their job which includes running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your guards. In most cases they probably are, but it’s important to implement a method of verification and quality management to ensure that issues associated with the deficiency of performing these tasks do not start to occur.
In this article we’ll talk five (5) simple actions to enhancing your security guard service and attaining what you imagine as your perfect keyholding London.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is among those states, ensure that your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security company and ask yourself does it look adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the guard is a good match for your property is to conduct a brief”interview” to get a feel for the guard and also to describe your expectations. This initial conversation will tell you a lot about what to expect from this guard and it provides you a chance to ask a different guard if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces each guard to the company itself, in several cases the shield’s orientation to his assigned property is not as complete. We predict the orientation for the assigned property”Website Specific Training”. Find out what your website specific training resembles:
• Does it occur at your property?
• Just how long is each officer trained?
• Just how long can the security firm double bank? (Double banking is the process of experiencing a seasoned guard working at precisely the same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the answer to every one of the questions and be sure that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and your website specific training to get an understanding of what goes on preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard service. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they start to feel that their work is not important and they start to find themselves as less of a part of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the 2 methods of remote oversight that prove most successful are:
In case your guards are required to produce rounds of your property, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are in your property. These tracking systems permit the security guard company to monitor the log and time the activity of these guards while they are making rounds to various areas in your property. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in frequently with the security guard company provides a method of making sure that each guard is safe and alert. By having guards check-in frequently with the security guard company, at least each 30 minutes, guards feel that their safety is important and that being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your security as you aren’t there. During these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they understand their tasks. In fact, we suggest having your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure that the adviser is not really a security guard company. If that’s the case, your audit is guaranteed to turn up issues with your existing security guard company.